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FAQ

I accidentally placed my order with the incorrect shipping address. What should I do?

A: If you’ve just finished placing your order, please contact us by email within 24 hours and we’ll update the address before the order ships from our fulfillment center. If more than one day has passed, sometimes order may have been shipped, which makes difficult to make changes to delivery address!

How can I track my order?

A: Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or USPS website, depending on who shipped your package.

You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status; Tracking column. If you click on the link, it will take you to the tracking information for your order.

When will I get my order?

A:Your delivery window will be provided at the checkout page before you place your order. Once your order ships you will be provided a tracking number.

I want to return my purchase! What do I do?

A:If you are not 100% satisfied with your purchase from our website you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging). Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

Q:How long does it take for me to get a refund?

A:For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take take up to two billing cycles for your credit appear on your account.